Privacy Policy in line with GDPR regulations
INTRODUCTION
This privacy notice provides you with details of how we collect and process your data through the site www.suecooney.com including any data you provide when purchasing any of our products or services, signing up to our newsletter, downloading any freebies or contacting us in any way.
By providing us with your data you warrant to us that you are over 13 years of age.
Sue Cooney is the data controller and we are responsible for your personal data (referred to as ‘we’ ‘us’ or ‘our’ in this privacy notice).
CONTACT DETAILS
Our contact details are: Sue Cooney Consulting. Newlands, Aldershot Road, Guildford, GU3 3HY, UK Email suecooney.com@gmail.com
If you are not happy with any aspect of how we collect and use your data you have a right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We should be grateful if you would contact us first if you do have a complaint so that we can try and resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at suecooney.com@gmail.com or clicking ‘edit your subscription’ at the bottom of any email communication.
WHAT DATA DO WE COLLECT ABOUT YOU?
Personal data means any information capable of identifying an individual, it does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity data – this may include your first name and last name, marital status, gender, title and date of birth.
Contact data – this may include your billing address, home address, email address and telephone number.
Transaction data- this may include details of payments between us and other purchases made by you.
Technical data – this may include your internet protocol address, browser type and version, plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices used to access this site.
Usage data – may include information about how you use our website, products and services.
Marketing data – this may include preferences in receiving marketing communications from us.
Sensitive data – we do not collect any sensitive data about you. This relates to details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic or biometric data. We also do not collect any information about criminal convictions and offences. The only sensitive data that may be collected is in terms of your overall health and wellbeing when working on personal coaching. No medical records are collected.
Where we are required to collect personal data by law, or under the terms of the contract between us , and you do not provide us with that data when requested, we may not be able to perform the contract (for example to deliver goods or services to you). If you don’t provide us with the requested data we may have to cancel a product or service you have ordered but if we do, we will notify you are the same time.
HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
Direct interactions – you may provide data by filling in forms on our site (or otherwise) or by communicating with us face to face, by post, phone, email or otherwise including when you order our products or services, subscribe to our service or publications, request resources or marketing be sent to you, enter a competition, promotion or survey, sign up to a webinar, give us feedback.
Automated technologies or interactions. As you use our site, we may automatically collect technical data about your equipment, browsing actions ans usage patterns.
Technical data from the following parties – when ordering our products or services, analytic providers such as Google based outside of the EU, an Event site as in Eventbrite, advertising networks such as Facebook (inside or outside the EU), search information providers (inside or outside the EU), contact, financial and transaction data from providers of technical, payment and delivery services (based in or outside of the EU).
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of personal data are:
• where we need to perform a contract between us
• where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal ground for processing your personal data other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing suecooney.com@gmail.com or clicking unsubscribe at the bottom of any email
MARKETING COMMUNICATIONS
You may receive marketing communications from us if you have:
requested information from us or purchased good or services from us
if you provided us with your details when you registered for a competition or a promotion or free resources#
and in each case you have not opted out of receiving that marketing.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/ service purchase or experience or other transactions.
DATA RETENTION
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
In some circumstances you can ask us to delete your data except for where your data is anonymised for research or statistical purposes.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
request access to your personal data
request correction of your personal data
request erasure of your personal data
object to processing of your personal data
request restriction of processing your personal data
request transfer of your personal data
right to withdraw consent
You can see more about these rights at the ICO website. If you wish to exercise any of the rights set out above please contact suecooney.com@gmail.com.
You will not have to pay a fee to access your personal data however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and enusre your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us monger than a month if your request is particularly complex or you have made a number of requests.
THIRD PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements.
Our Cookie Policy in line with GDPR regulations
We take your privacy very seriously and welcome the progress brought forth by GDPR. We are committed to align with the latest GDPR regulations.
Updated 29 July 2018
WHAT IS A COOKIE?
A ‘cookie’ is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
HOW DO WE USE COOKIES?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Terms and Conditions
By purchasing the Programme(s) from the Author, you acknowledge that you have read, understand and agree to (a) these Terms and Conditions, (b) the provisions of the above Disclaimer, and (c) release the Author from any direct, indirect, incidental, special or consequential damages arising from your reliance upon the Programme. Payments: If your credit card information is processed through PayPal’s secured and encrypted server. The Author does not store any credit card information. Refunds: Due to the digital/downloadable nature of the Author’s products, your payment for the Programme is non refundable. If you have any questions about the Programme or any of the Author’s programmes or services, please email me at suecooney.com@gmail.com